Terms & Policies

Cancellation Policy

If you choose to cancel your order after it has already been baked or completed, full payment is still required, regardless of whether you choose to collect the order.

As all of our products are made fresh to order, once baking and production have commenced, the order cannot be resold or repurposed. By placing an order with Sweet Delights by Alicia, you acknowledge and agree to these terms.

We appreciate your understanding and support of our small business.

Changes to orders & bookings

Requests to make changes to orders or bookings must be made as early as possible.

While every effort will be made to accommodate changes, they are not guaranteed and are subject to availability and timing.

Sweet Delights reserves the right to decline significant changes made at short notice.

Custom orders

All products are handmade and customised. While Sweet Delights will work closely with clients to achieve the desired outcome, exact replication of inspiration images cannot be guaranteed.

Creative interpretation may be required, and minor variations in design, colour, and finish may occur.

Allergy Disclaimer

Sweet Delights operates from a kitchen that handles common allergens, including but not limited to nuts, gluten, dairy, and eggs.

While all reasonable care is taken to prevent cross contamination, all products are may contain. 

Collection & Care

Once an order has been collected or delivered, responsibility is transferred to the client.

Sweet Delights is not liable for any damage occurring after collection, including damage caused during transport, handling, or storage.

Clients are advised to transport products on a flat surface and store them in appropriate conditions.

Dessert van hire

Dessert van bookings require a non-refundable deposit to secure the date.

A minimum spend applies to all bookings. If the minimum spend is not reached during the event, the remaining balance will be payable by the client.

Clients must ensure suitable access for the van, including safe parking and any required power supply, unless otherwise agreed.

Additional charges may apply for travel outside of Dubbo or extended service times.

Events and Cake & Sip events

All Cake & Sip and private event bookings must be paid in full or secured with a deposit, as specified at the time of booking.

Due to limited availability and preparation requirements, cancellations—particularly at short notice—may result in forfeiture of payments made.